Reorganization Specifics (cont'd)

The plan replaces personal/face-to-face interactions with an anonymous call center
Victims of discrimination are best served by face-to-face interactions with caring, professional employees who exhibit empathy and a determination to right wrongs. Yet the EEOC reorganization plan undermines the ability of EEOC professionals to provide the necessary and appropriate services and support. Instead, the public is forced to turn to a national call center staffed by anonymous, distant, contract staffers who read from scripts.

The plan makes the EEOC a distant agency
Illegal workplace bias is a federal offense. Victims of discrimination often feel exploited and vulnerable. Americans want to know that should they become victims of workplace discrimination, the professional staff of the EEOC will be available to help them in a nearby city. Yet EEOC’s redistricting plan decreases its capacity to stay in touch with and serve the public.

Victims of discrimination should be treated with the same respect as victims of violent crimes
Discrimination is a stab at the essence of being of a person. Victims of discrimination require fair minded, supportive, personable, and professional staff interactions. Our society would never tolerate forcing victims of violent crimes to interact with the justice system through telephone conversations with anonymous customer service agents. Victims of discrimination must not be treated with any less respect or regard by being forced to report their painful experiences to an anonymous teleservice agent (press 1 if you are the victim of workplace sexual harassment?).

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